Accessibility statement

This website is partially compliant with Royal Decree 1112/2018, of 7 September, due to the exceptions and non-compliance of the aspects listed below.

The content below is not accessible for the following reasons:

Lack of conformity with Royal Decree 1112/2018 of 7 September:

Some images and graphics do not have a text alternative.
Some elements and texts do not have sufficient colour contrast.
There are sections that do not allow text spacing by the user.
The keyboard focus is not always visible.
Some elements do not adapt when text size is increased.
Some browser control labels are inadequate.
The autocomplete attribute is missing in the personal information fields of the forms.
Infographics created with Power BI are not accessible.
Some PDF documents are not fully accessible.
Some videos are not fully accessible.

The content does not fall within the scope of the applicable legislation:

Office files in PDF or other formats published prior to 20 September 2018 do not fully comply with accessibility requirements.
There are videos published prior to 20 September 2018 that do not fully comply with accessibility requirements.

Disproportionate uploads:

Not applicable.

This statement was prepared on 5 May 2021.
The method used to prepare the statement was an accessibility audit carried out by the company TOTHOMweb.
Last revision of the statement: 22 February 2022.

Notifications

Any natural or legal person may report possible breaches by the AQU Catalunya website of the accessibility requirements established in Royal Decree 1112/2018, of 7 September. They may also report other difficulties in accessing the content or make any other query or suggestion for improvement relating to the accessibility of the website or application for mobile devices.
In accordance with articles 10 and 11 of Royal Decree 1112/2018, of 7 September, communications regarding accessibility requirements can be made through the following contact mailbox.
Communications shall be received by AQU Catalunya as the party responsible for the accessibility of the website. Likewise, and in addition to the electronic channel, interested parties are informed that AQU Catalunya's contact telephone number is as follows: +34 93 268 89 50

Requests for accessible information and complaints

Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, as well as request information regarding content that is excluded from the scope of application of this regulation.
In accordance with articles 10 and 12 of Royal Decree 1112/2018, of 7 September, requests for accessible information and complaints may be submitted and registered in accordance with the requirements established by Law 39/2015, of 1 October, on the common administrative procedure for public administrations. To make requests for accessible information and complaints you must access the following contact mailbox.
Requests and complaints are registered in accordance with the requirements established by Law 39/2015 of 1 October, on the common administrative procedure for public administrations.

Application procedure

The application procedure set out in Article 13 of Royal Decree 1112/2018, of 7 September, can be initiated via the contact mailbox.
If once you have made a request for accessible information or complaint, it is rejected, you do not agree with the decision taken or the response does not meet the requirements of article 12.5 of Royal Decree 1112/2018, of 7 September, you can initiate a complaint via the user service mailbox to:
Learn and oppose the reasons for the rejection.
Urge the adoption of the appropriate measures if you do not agree with the decision made.
State the reasons why you consider that the response does not meet the requirements.
You can also initiate a complaint if you have not received a reply within 20 working days.

The website EUC has been made with the aim of facilitating universal access to all those who consult it, regardless of their physical, sensory or intellectual abilities and the technical context of use (type of device, software, connection speed, environmental conditions, etc.).
For this reason, we work with the aim of adapting the entire website to the recommendations of the W3C World Wide Web Consortium in order to eliminate the barriers that hinder access to information and communication. These recommendations are set out in the web accessibility guidelines WCAG 2.1.
AQU Catalunya is committed to achieving level AA conformance, as required of public administrations by European and national legislation.
Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the standards required of Member States so that all public sector websites and mobile applications, regardless of the device used to access them, comply with the accessibility requirements ensured in standard EN 301 549 v2.1.2 (dated August 2018), on accessibility requirements suitable for public procurement of ICT products and services in Europe.
EN 301 549 v2.1.2 is mainly based on the Web Content Accessibility Guidelines (WCAG) 2.1 of August 2018. Specifically, level AA has to be met. However, the standard also has additional, mandatory and conditional requirements.
The directive is mandatory but not directly applicable, so at the state level a Royal Decree has been developed that develops the scope and requirements, as a minimum. The state transposition is Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices.